This is an advisory outline of some of the policies of our senior center to ensure safe and pleasurable experiences for all. This document does not contain the full policies or procedures but is a tool to inform our participants, members, and visitors.

Insurance.

Our Center is fully insured against accidents and incidents involving visitors, volunteers, staff, and members. It is everyone’s responsibility to see dangerous situations and notify management immediately to protect our fellow humans. It is everyone’s responsibility to think before they make a decision that may lead to injury or other unsafe environment or actions.

Diversity, Equity, and Inclusion Policy (Excerpt only, for full policy, please ask staff for a copy.

Nondiscrimination Clause.

The Cloverdale Senior Multipurpose Center is committed to the principle that the service of the local population, and as a matter of equal employment opportunity, must be afforded to all persons regardless of race, color, ancestry (including language use), national origin, citizenship, possession of a driver’s license issued under Section 12801.9 of the Vehicle Code, religious creed, religious belief or grooming (including dress or grooming practices), sex (which is defined to include gender), including sex stereotyping, and also including a person’s gender identity (i.e. a person’s identification as male, female, a gender different from the person’s sex at birth, or transgender) gender expression (i.e. a person whose gender identity differs from the person’s sex at birth); pregnancy or medical conditions related to pregnancy; childbirth or medical conditions related to childbirth; breastfeeding or medical conditions related to breastfeeding; and sexual orientation), marital or domestic partner status, age, medical condition (including, but not limited to cancer, AIDS and HIV), physical or mental disability (the term disabled or disability shall be construed to apply to those individual s covered by Title 2 California Administrative Code, Section 7293.6 (c) et seq. and 42 U.S. Code Section 12102 and the regulations promulgated pursuant to that section), genetic information or characteristics, status as a victim of domestic violence, sexual assault or stalking, military or veteran status, or any other legally protected category, as required by applicable federal and state laws. No person shall suffer discrimination, harassment, or retaliation in his or her employment or with respect to any term or condition of employment by any Center employee, manager, or board director or by any volunteer, vendor, contractor, or other third party who may be in the workplace by reason of such person’s status in one or more of the protected classifications as enumerated above.

Our DEI Policy is not limited to what is stated here. Additionally, unlawful harassment, including sexual harassment of any form, retaliation, and prohibited conduct of center representatives and employees, is identified as prohibited under this policy.

Disruptive Behavior Policy: Disruptive, Threatening, or Violent Behavior.

Volunteers, members, and staff have the right to be free from acts or threats of disruptive behavior and/or physical violence, including intimidation, harassment and/or coercion, which involve or affect the CSMC. CSMC does not tolerate any volunteer, member, administrator, or employee, acting individually or in concert with others, who clearly obstructs or disrupts any administrative, disciplinary, or public service activity or any other workplace activity held on Center operated property and premises. CSMC prohibits retaliation against those who report or cooperate in investigating disruptive behavior.

Guidelines: What is Disruptive, Threatening, or Violent Behavior?

Disruptive Behavior is inappropriate behavior that interferes with the functioning and flow of the workplace. It hinders or prevents staff members from carrying out their professional responsibilities. It is important that managers and supervisors address disruptive behavior promptly. If left unaddressed, disruptive behavior typically continues to escalate, resulting in negative consequences for the individual as well as others. Examples include yelling, using profanity, waving arms or fists, verbally abusing others, and refusing reasonable requests for identification.

Threatening behavior includes physical actions short of actual physical contact or injury. (i.e., moving closer aggressively), general oral or written threats to people or property (“You better watch your back” or “I’ll get you”) as well as implicit threats (“You’ll be sorry” or “This isn’t over.”)

Violent Behavior includes any physical assault, with or without weapons; behavior that a reasonable person would interpret as being potentially violent (i.e., throwing things, pounding on a desk or door, or destroying or damaging property); or specific threats to inflict physical harm (i.e., a threat to shoot a named individual.)

Privacy Policy

Our staff and volunteers are not able to access the personal information of our members for personal use. As a matter of policy, we do not share personal information with any person or member without the express permission of that person.

We are highly sensitive to the privacy interests of consumers and believe that the protection of those interests is one of its most significant responsibilities. In acknowledgment of its obligations, we have adopted the following Privacy Policy applicable to information about consumers that it acquires in the course of its business:

1. Acquisition of Information. We do not acquire any more information about consumers than is required by law or is otherwise necessary to provide a high level of service efficiently and securely.

2. Our Employees and Privacy. We train all of our employees about the importance of privacy. We give access to information about consumers only to those employees who require it to perform their jobs.

3. Security Measures. We make access to privacy-sensitive information subject to rigorous procedural and technological controls, consistent with legal requirements and the demands of customer service.

4. Disclosure to Third Parties. We will provide individually identifiable information about consumers to third parties only if we are compelled to do so by order of a duly-empowered governmental authority, if we have the consumer’s express permission, or if it is necessary to process transactions and provide our services. We do not sell or otherwise intend to share your personal data outside of the previously expressed limitations.

5. Privacy and Our Business Partners. When we make our technology or services available to business partners, we will not share with them any more consumer information than is necessary, and we will make every reasonable effort to assure, by contract or otherwise, that they use our technology and services in a manner that is consistent with this Privacy Policy.

Donations are nonrefundable.

Our Board and staff retain the right to refuse service and membership to persons who violate our policies, create unsafe environments for our visitors, or otherwise cause concern for self or property. Memberships can be revoked due to repeated offenses to our policies and the safety of our center and visitors.

Our Cloverdale Senior Multipurpose Center is a safe space for all seniors, and our staff are mandated reporters; if you have a concern for a local senior and think they may need some help, don't hesitate to get in touch with our office at (707) 894-4826 or email us at info@cloverdaleseniorcenter.org.

The Cloverdale Senior Multipurpose Center is a 501(c) (3) nonprofit organization.